Cancelling, changing and refunds.

The quote's terms come first

Each quote sets out the change, cancellation and refund terms of the airline, hotel, operator or service behind it, before you confirm. Where those terms differ from this page, the quote prevails. Read them before you confirm.

How to cancel or change

Write to us by email or WhatsApp, quoting your booking reference. A cancellation or change takes effect when we confirm it back to you in writing.

Transfers and chauffeur bookings

Where the quote states no other terms:

• Free cancellation with a full refund up to 24 hours before the pickup time.
• Inside 24 hours, or if you do not show up, there is no refund.
• Changes to time or address are free up to 12 hours before pickup, subject to availability.
• For airport arrivals the driver waits 60 minutes free after the actual landing time.

Tours, activities and tickets

Each tour or activity follows the cancellation and weather terms set out in its quote. Tickets issued by third-party attractions are non-refundable once issued, unless the attraction allows a refund.

Flights, hotels, rail, cruises, eSIMs and visas

Fare rules, room rates and other supplier conditions are stated in the quote and decide what can be changed or refunded. For visas, the decision and the government fees belong to the issuing authority; the quote states what is refundable.

If we cancel or cannot deliver

If we cancel, or cannot deliver what you booked, you can choose a full refund or a free rebooking.

How refunds are paid

Refunds go back to the original payment method, normally within 5 to 10 business days of our confirming them. Your bank may take longer to show the money.

Pay in Parts

Plans paid in instalments follow the cancellation terms on the Pay in Parts terms page, which you see before you accept a plan.

Questions and complaints

If you think a refund is wrong, write to us quoting your reference and we will look at it again. Nothing here limits any right you have by law.